Effective on August 6, 2018
LOTUS LABS does not knowingly collect personally identifiable information from children under the age of thirteen. Our services are not directed to children, and you may not use our services if you are under the age of 13 years old. You must also be old enough to consent to the processing of your personal data in your country.
What information do we collect?
We may collect personal information that you provide to us by, for example, using the contact form on the Website. Specifically, we may collect:
Your first and last name;
Contact information (such as your mailing address, phone number, and email address);
Financial information (such as your billing and credit card information); and
Any other information you choose to provide.
The Website may also collect some non-personal information about you automatically, such as:
Your IP address and geographic location;
The date and time you access our Website;
The URLs of websites and pages you visit; and
Hardware and software information that we receive from your internet-enabled device.
Why do we collect, store, and process your information?
Your information may be collected to allow us to:
Answer your questions;
Send you important notices such as account or order information or changes to our policies;
Send you promotional offers and/or surveys;
Deliver products or services that you request, directly and through third-party vendors;
To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights;
Personalize your access to the Website;
Analyze errors and improve the operation of the Website;
Prepare statistics about the use of the Website;
Present offers that may be of interest to you; and
Keep the Website, its users, and systems connected to the Website secure.
When and how we share your information with others
LOTUS LABS will not share your personal information with third parties except:
Where you have given your express consent;
When LOTUS LABS, in good-faith judgment, determines it needs to provide your information to a third party to deliver services you requested;
If part or all the ownership of LOTUS LABS is sold or transferred, your information may be transferred to the new owner; or
When disclosure is required by law, or to protect the rights, property, or personal safety of personnel of LOTUS LABS, or members of the public.
How we protect your information
LOTUS LABS has put technical and organizational safeguards in place to help prevent loss of or unauthorized access to the information we collect. Specifically, LOTUS LABS uses the Secure Sockets Layer (SSL) protocol to protect personal information. In addition, LOTUS LABS reviews its policies annually to ensure continued compliance.
The legal basis we have for processing your personal data
The legal basis for processing your personal data is your consent. LOTUS LABS may also process your personal data if we haves a legitimate interest in doing so, such as keeping the Website secure, and if this processing is permitted by law.
How to control cookies
LOTUS LABS may use “cookies” or similar technologies to collect some of the non-personal information described above, for example, your IP address. A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. You can adjust your browser settings to block or disable cookies. You can find more information about deleting and controlling cookies here: https://www.aboutcookies.org/.
How we respond to do not track signals
Your browser may be able to send a “Do Not Track” message when you visit our Website. Do Not Track messages do not hide any of your information, and LOTUS LABS accepts no responsibility or liability whatsoever for complying with Do Not Track requests.
How long do we keep your information?
We may keep your information on file for the maximum period allowed by law, or indefinitely if there is no such period. If you are in the EU or the UK, you have a right to, among other things, request that we delete your personal data.
This Website is hosted on web servers in the United States. If you are accessing the Website from a non-U.S. location, your provision of personal information or other access to our Website constitutes your transfer of such data to the United States, a jurisdiction that may not provide a level of data protection equivalent to the laws in your home country.
When you place an order through the Website, we will maintain the information that you provide to us directly, or indirectly through a third-party vendor, for our records unless and until you ask us to remove this information.
Your GDPR personal data privacy rights
If you accessed the Website from the European Union or the United Kingdom, you have the right to:
Request a copy of your personal data;
Request corrections to your personal data;
Request that we delete your personal data;
Object to the use of your personal data for direct marketing purposes;
Withdraw your consent for collection and processing of your personal data; and
File a complaint with the data protection authorities in your home country if you believe your personal data privacy rights were violated.
To file a request, or if you have any questions, please contact us by sending an email to firstname.lastname@example.org
Information transmitted over the Internet is not secure
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. LOTUS LABS cannot guarantee the security or confidentiality of information that you send to us over the Internet. If you choose to send information to us over the Internet, including by email or contact form, you do so at your own risk.
Links to other websites
Last updated on October 10, 2020